Terms & Conditions

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Natural Chef Mallorca
Balearic Islands
Spain

Responsible Party and Contact Person

Andrea Pomelli, residing in Mallorca, Carrer des Fum 17, 07518, Lloret de Vistalegre, Balearic Islands (Spain), phone: +34 615 353 395, and email: [email protected] (from now on referred to as “the Responsible Party”), is dedicated to safeguarding and securing personal data provided by users or visitors to the website www.naturalchefmallorca.com.

The Responsible Party is registered with the AGENCIA ESPAÑOLA DE PROTECCIÓN DE DATOS.

This Privacy Policy aims to inform users and visitors of our website www.naturalchefmallorca.com about all aspects concerning the collection and storage of their personal data by the Responsible Party.

The Responsible Party reserves the right to modify and/or update this policy periodically to comply with current legal requirements and the Responsible Party’s legitimate practices. In any case, the content of the new policy will be published on the website and will be permanently available to users and visitors. Users and visitors are encouraged to read and review this Privacy Policy each time they access this website.

General access and navigation through the content displayed on the website do not require visitor registration.

Intellectual and Industrial Property

The design of the Natural Chef Mallorca website, along with the content, trademarks, and logos it contains, are owned by or licensed to Andrea Pomelli, and are protected by copyright and other intellectual property laws under Spanish and European regulations.

The Service and all materials within it or transferred through it, including but not limited to software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all associated intellectual property rights, are the exclusive property of Andrea Pomelli – Natural Chef Mallorca. Except as expressly stated herein, nothing in these Terms shall be interpreted as granting a license in or under such Intellectual Property Rights. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from them.

How Are Personal Data Collected by the Responsible Party?

Personal data are information that can identify a person, such as name, email address, or phone number, as well as details about culinary preferences or dietary restrictions, the purpose of the request, or which web pages someone has viewed.

The Responsible Party collects user or visitor information at various times during the visit to our website:

  • Through the “Contact Form,” where you are asked to provide first and last name, contact email, finca name, phone number, location of accommodation, number of guests, vacation date, type and purpose of request, and additional information.
  • While browsing the website via cookies. Please refer to the Cookie Policy.

The Responsible Party also collects data you provide during your contact via phone or mail so that we can deliver our services, for example, to advise you as an interested party, customer, applicant, or partner, and to carry out inquiries and orders. This data is treated with strict confidentiality and will not be disclosed to third parties without your express consent.

What Are My Personal Data Used For?

  • Data Collection Forms (e.g., Contact Form): Through forms where personal data is collected, the user receives detailed information about the processing of their data, its purposes, possible further recipients of the information, and the mandatory or optional nature of the responses to the questions or information requested by the Responsible Party upon request.

To receive an offer for a private chef service, fields marked with an asterisk (*) must be filled in, while information in the other fields is voluntary. If the required data is not provided, the request cannot be processed.

Purpose:

All data provided by the user will be used to maintain the contractual relationship. Personal data will not be disclosed to third parties without your express consent.

Your data will be processed and stored for as long as necessary for the purpose (e.g., contract fulfillment or initiation) or retention period required, or until personal consent is withdrawn.

  • Cookies: From the moment the visitor accesses our website, their internet address (IP address) may be registered on our computers in the form of log files (so-called server log files). Consequently, the user leaves a trace of the IP address assigned by their web space provider. This includes: name of the accessed website, file, date and time of access, data volume transferred, message about a successful retrieval, browser type and version, user’s operating system, referrer URL (the previously visited page), IP address, and the requesting provider.

The log files are anonymous (so that they do not reveal the user’s first and last name) and are used only as log data for internal purposes such as statistics to track website access. Additionally, cookies can store and retrieve information about a user’s or their device’s browsing habits. Depending on the information they contain and the way the device is used, they can be used to recognize the user. Please refer to our Cookie Policy.

How Do I Update My Personal Data?

The user/customer guarantees that the personal data provided to the Responsible Party through this website, such as by filling out the contact form, is true, accurate, current, and complete. The user/customer is responsible for informing the Responsible Party of any changes or updates to the data.

What Should I Consider When Providing Third-Party Data to the Responsible Party?

If the user/customer provides personal data related to other natural persons via appropriate electronic means (e.g., in the contact form), the user/customer must inform these persons about the content of this Privacy Policy before providing or transmitting their data to the Responsible Party. The user guarantees that they have obtained the prior consent of these third parties to transmit their personal data to the Responsible Party.

User/Customer Rights

I remind all users of their rights to access, rectify, delete, and transfer personal data, as well as to restrict or object to its processing by sending an email to [email protected]. I also remind you of the “Right to be Forgotten,” allowing the user/customer to withdraw their consent to the processing of personal data at any time by sending a photocopy of their ID card or equivalent identification to Andrea Pomelli at the address: Mallorca, Carrer des Fum 17, 07518, Lloret de Vistalegre, Balearic Islands (Spain), or as a scan via email to: [email protected].

Payment Terms

For orders under € 500, the payment of the total is requested in advance. For services and offers of a total of more than € 500, a deposit is required in order to confirm the booking. The balance of the net invoice (after food costs have been accounted for) is during the middle of the week of your events or the day of the event.

Once the services have been agreed upon and the customer has received an offer, a deposit will be payable by Credit Card or Bank Card. 

Only after receipt of the deposit, the reservation becomes binding on the part of Natural Chef Mallorca. Cash payments can only be accepted up to a maximum of € 2,500 including VAT. Natural Chef Mallorca reserves the right to cancel the event or release the deadline for other requests if the customer fails to pay the Deposit on time.

Cancellation Policy

In the event of a cancellation by the Client, Natural Chef Mallorca will adhere to the following policy:

• If the contract is canceled 15 days or more before the scheduled event date, Natural Chef Mallorca will refund all amounts paid by the Client, provided no expenses have been incurred by Natural Chef Mallorca as a result of preparation work or contracts with third parties. Any such expenses, if applicable, will be deducted from the deposit paid by the Client and proper documentation will be provided.

• If the event is canceled 14 days or less before the scheduled event date, Natural Chef Mallorca reserves the right to retain 50% of the net invoice to cover expenses incurred in relation to the purchase of products and supplies.

• If the event is canceled within 7 days or less before the scheduled event date, the Client shall be liable to pay 100% of the total cost as outlined in the invoice.

It is important to note that the above policy applies to all cancellations, and any deviation from this policy must be mutually agreed upon in writing by both parties.

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For any other questions regarding our services or various combinations of menus you could do, visit our contact form or send us an email directly to [email protected]