Natural Chef Mallorca
For orders under € 500, the payment of the total is requested in advance. For services and offers of a total of more than € 500, a deposit is required in order to confirm the booking. The balance of the net invoice (after food costs have been accounted for) is during the middle of the week of your events or the day of the event.
Once the services have been agreed upon and the customer has received an offer, a deposit will be payable by Credit Card or Bank Card.
Only after receipt of the deposit, the reservation becomes binding on the part of Natural Chef Mallorca. Cash payments can only be accepted up to a maximum of € 2,500 including VAT. Natural Chef Mallorca reserves the right to cancel the event or release the deadline for other requests if the customer fails to pay the Deposit on time.
In the event of a cancellation by the Client, Natural Chef Mallorca will adhere to the following policy:
• If the contract is canceled 15 days or more before the scheduled event date, Natural Chef Mallorca will refund all amounts paid by the Client, provided no expenses have been incurred by Natural Chef Mallorca as a result of preparation work or contracts with third parties. Any such expenses, if applicable, will be deducted from the deposit paid by the Client and proper documentation will be provided.
• If the event is canceled 14 days or less before the scheduled event date, Natural Chef Mallorca reserves the right to retain 50% of the net invoice to cover expenses incurred in relation to the purchase of products and supplies.
• If the event is canceled within 7 days or less before the scheduled event date, the Client shall be liable to pay 100% of the total cost as outlined in the invoice.
It is important to note that the above policy applies to all cancellations, and any deviation from this policy must be mutually agreed upon in writing by both parties.
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